AI Service Desk
An intelligent service desk that understands context, routes issues automatically, and resolves common requests without human intervention.
How It Works
Receive
Email, SMS, chat, phone — all channels funnel into one intelligent inbox
Classify
AI analyzes intent, urgency, and category in real time
Route
Automatically assigned to the right team or auto-resolved
Resolve
Suggested responses, automated actions, and escalation paths
Multi-Channel Support
- Email Automation — Incoming emails are classified by AI, auto-responded when possible, and escalated when needed
- SMS/Twilio Integration — Automated SMS responses and notifications for urgent issues
- Phone Routing — Intelligent call routing based on caller ID, time of day, and issue history
- Audit Trail — Every interaction is logged with full context for compliance and quality review